• Use company-wide project management tools to track activities and document tasks.
• Maintain accurate records of communication with clients.
• Track milestones, deliverables, and change requests throughout the project lifecycle.
• Prepare project status reports.
• Respond to Slack messages within 1 hour during working hours to ensure timely communication and collaboration.
• Maintain proper documentation of all project communications on official company channels for transparency and reference.
• Take full accountability for completing all assigned tasks accurately and on time.
• Write end-of-project (debriefing) reports, outlining outcomes, improvements, and best practices.
• Communicate with freelancers, third-party service providers, and partners to align and implement deliverables as per schedule.
• Align with the Accountants to ensure third-party vendor payments are transferred.
• Write website, SEO, and creative briefs, and effectively communicate them to the related teams.
• Conduct website demonstrations and training sessions based on the Web Developer’s guidance.
• Discuss potential projects and their parameters with clients, executives, and freelancers.
• Serve as a liaison for project-related communication, including changes, milestones, and updates.
• Define the scope, allocate resources, set deadlines, and establish communication strategies.
• Supervise each stage of the project and ensure timely delivery within budget.
• Create Project Budget Sheet and ensure they are approved by the Production Manager and the Accountant.
• Determine and oversee testing, evaluation, and troubleshooting of websites in all stages of completion.
• Ensure project deliverables meet quality standards and user expectations, conducting quality assurance activities as required.
• Deliver completed websites to clients and perform regular checks on performance.
• Facilitate communication between clients and internal teams.
• Coordinate and manage cross-functional teams.
• Manage the full lifecycle of complex website and SEO projects from initiation to closure.
• Work closely with Web Developers, UX/UI Designers, SEO Specialists, UX Writers, business stakeholders, and other freelancers to define project requirements and deliverables.
• identify and mitigate project risks and issues.
• Have a thorough understanding of website design and development stage, including analysis, planning, content, design and layout, development, testing, and maintenance.
• Adhere to the established Standard Operating Procedures (SOPs) and Production Guidelines.
• Lead and inspire Project Coordinators, Web Developers, SEO Specialists, UX/UI Designers, and UX Writers to deliver high-quality website and SEO projects.
• Ensure the thorough, accessible, and shared documentation of all project details,
• including specifications, timelines, and client communication.
• Ensure smooth onboarding of selected freelancers as per project requirements.
• Research and implement project management best practices to enhance overall efficiency.
• Lead change initiatives within the department, ensuring a smooth transition toward enhanced performance.
• Foster a culture of adaptability and innovation within the Production Team.
• Collaborate with members of the Production Team to resolve challenges and ensure client satisfaction.
• Collaborate with other departments to ensure seamless interdepartmental workflows.
• Work closely with Project Coordinators and Accountants to develop and manage project cost budgets.
• Develop and maintain comprehensive project reports, providing insights into project progress, hours allocation, challenges, and successes.
• Utilise analytics to track project performance and workload to make data-driven decisions for continuous improvement.
• Proactively identify potential risks associated with projects and implement risk mitigation strategies.
• Stay abreast of emerging technologies relevant to website design and development, and SEO.
• Maintain an organised project repository for future reference and continuous improvement.
• Manage relationships with talents, vendors, and partners, ensuring their contributions
• align with project goals and timelines.
• Oversee budgeting for projects to ensure that costs remain within scope, while maintaining profitability.
• Act as the bridge between the Production, Commercial, and Admin teams, ensuring alignment on client expectations, project scope, and deliverables.
• Identify, recruit, and onboard freelancers to the company’s network by following the established recruitment and onboarding process.

Core Project Management Expertise

• Full Project Lifecycle Management: Proven ability to manage complex website and SEO projects from initiation to closure, including defining scope, allocating resources, setting deadlines, and establishing communication strategies.
• Strategic Planning & Execution: Skill in creating and overseeing project budget sheets, ensuring approval, managing costs within scope, and maintaining profitability.
• Risk Management: Proactive identification and mitigation of project risks and issues to ensure smooth project progression.
• Quality Assurance & Delivery: Expertise in determining and overseeing testing, evaluation, troubleshooting, and ensuring all project deliverables meet quality standards and user expectations, culminating in successful website delivery and performance checks.
• Reporting & Data-Driven Decisions: Proficiency in preparing detailed project status and debriefing reports, developing comprehensive insights into progress, resource allocation, challenges, and successes. Ability to utilize analytics for data-driven decision-making and continuous improvement.

Technical & Domain Understanding

• Website Design & Development Lifecycle: A thorough understanding of all stages of website creation, from analysis and planning to content, design, development, testing, and ongoing maintenance.
• SEO Fundamentals: Knowledge of SEO project requirements and best practices.
• Technical Briefing: Ability to write clear and effective website, SEO, and creative briefs for technical and creative teams.

Communication & Stakeholder Management

• Client Relationship Management: Skilled in maintaining strong client relationships, communicating project parameters, changes, milestones, and updates, and facilitating effective communication between clients and internal teams.
• Cross-Functional Team Coordination: Proven ability to coordinate, manage, and inspire diverse cross-functional teams including Web Developers, UX/UI Designers, SEO Specialists, UX Writers, Project Coordinators, and various business stakeholders and freelancers.
• Vendor & Talent Management: Experience in communicating with, aligning, and managing relationships with freelancers, third-party service providers, vendors, and partners to ensure deliverables align with project goals and timelines. This includes overseeing freelancer onboarding and recruitment.
• Internal Alignment: Acting as a crucial bridge between Production, Commercial, and Admin teams to ensure seamless interdepartmental workflows and alignment on expectations and deliverables.
• Documentation & Transparency: Commitment to maintaining accurate, thorough, and accessible documentation of all project communications, specifications, and timelines on official company channels.

Leadership & Operational Excellence

• Accountability & Ownership: Demonstrates full accountability for assigned tasks, ensuring accuracy and timely completion.
• Process Adherence & Improvement: Adherence to established Standard Operating Procedures (SOPs) and Production Guidelines, coupled with a proactive approach to research and implement project management best practices.
• Change Leadership: Ability to lead change initiatives within the department and foster a culture of adaptability and innovation within the Production Team.
• Continuous Learning: Stays abreast of emerging technologies relevant to website design, development, and SEO.